Return & Refund Policy

At Craving Bites, we take great care to prepare, pack, and deliver our products safely and hygienically. Since our products are food items and contain oil, we do not accept returns once the product has been delivered or opened.

No Returns

Due to the nature of our products, we do not accept returns or exchanges.

Our pickles and other food products are packed in sealed containers. Once a product has been opened or handled after delivery, it cannot be safely returned or resold. Therefore, we cannot accept returns simply because a customer has changed their mind or does not wish to keep the product.

Refunds & Replacements

We will provide a refund or replacement in the following situations:

• You received a wrong product.

• You received a damaged or defective product.

• The product has been damaged during transportation.

• There is a clear issue with the product that is attributable to us.

To request a refund or replacement, please contact us within 48 hours of delivery.

Please provide:

• Your order number

• Clear photographs/videos of the product received

• Photographs of the packaging and shipping label

• A brief description of the issue

Our team will review the request and, if the issue is confirmed, we will arrange an appropriate replacement or refund.

Refund Processing

If your refund is approved, the refund will be processed to the original payment method used for the order. The time taken for the amount to reflect in your account may depend on your bank or payment provider.

For Cash on Delivery orders, we may request your bank/UPI details to process the approved refund.

Important

Please do not consume a product if you believe it is defective, damaged, or incorrect. Keep the product, packaging, and shipping label safely until the issue has been reviewed by our team.

Craving Bites reserves the right to assess each refund or replacement request individually. Refunds or replacements will not be provided for issues caused by improper storage, handling, or use of the product after delivery.

Contact Us

For any return, refund, or product-related concern, please contact our customer support team with your order details and photographs/videos of the issue.